Contact us

If you'd like to report a welfare or safeguarding concern or a breach of policy, please see the Reporting section on our Safeguarding Policy page. This will help you understand how to raise a concern and what the process is. All enquirires of this nature are handled with sensitivity and in confidence.

BTO HQ, Thetford

The office is normally open 9am-5.30pm Monday-Friday. If there's someone you'd like to speak to in particular, please get in touch:

You can also contact a member of staff by topic.

Visiting information

Everyone is welcome to visit us.

  • There is a free car park for visitors.
  • Wheelchair access and facilities are available including lift access to upper floors.
  • Visitors to the Chris Mead Library and our Archives are welcome; please do read our information about the Library and Archives before planning your visit.
  • The nature reserve surrounding the Nunnery is open to the public; please do read our advice about the Nunnery Lakes Reserve before planning your visit.

BTO Scotland

Write to us: Unit 15, Beta Centre, Stirling University Innovation Park, Stirling, FK9 4NF

Contact us via email: [at]

Discover more about our work in Scotland.

BTO Cymru (Wales)

Write to us: Thoday Building, Bangor University, Deiniol Road, Bangor, LL57 2UW

Contact us via email: [at]

Discover more about our work in Wales.

BTO Northern Ireland

Contact us via email: northern.ireland [at]

Discover more about our work in Northern Ireland.

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