Contact us

BTO HQ, Thetford

The office is normally open 9 a.m. – 5.30 p.m. Monday–Friday. If there’s someone you’d like to speak to in particular, please get in touch:

You can also contact a member of staff by topic.

Registered Charity Number 216652 (England & Wales), SC039193 (Scotland)

Visiting Thetford – everyone is welcome

  • There is a free car park for visitors.
  • Wheelchair access and facilities are available, including lift access to upper floors.
  • Visitors to the Chris Mead Library and our Archives are welcome; please do read our information about the Library and Archives before you visit.
  • The nature reserve surrounding the Nunnery is open to the public; please do read our advice about the Nunnery Lakes Reserve before you visit.

BTO Scotland

Write to us: Unit 15, Beta Centre, Stirling University Innovation Park, Stirling, FK9 4NF

BTO Cymru (Wales)

Write to us: Thoday Building, Bangor University, Deiniol Road, Bangor, LL57 2UW

  • Contact us via email: wales.info [at] bto.org
  • Discover more about our work in Wales.

BTO Northern Ireland

Write to us: Unit 5, Wallace Studios, 27 Wallace Ave, Lisburn, BT27 4AE

Enquiries about your account, data and right to be forgotten

  • Contact us via email: dataprotection [at] bto.org
  • Please use a descriptive subject line e.g. delete my account data / request my data / right to be forgotten - doing this will help us identify your enquiry more quickly and prioritise it appropriately.
  • If you're making a general enquiry about how we manage data, please also see our Privacy Policy and Terms and Conditions and Cookies Policy for more information.

Contact us about a safeguarding concern, or a breach of policy

If you have a safeguarding concern, have witnessed a breach of policy, or would like to tell us about something that has happened while engaging with BTO, please get in touch. We can support you and if appropriate, take action. We handle all enquiries of this nature with sensitivity, and in confidence. 

You can:

  • Email our People Team at peopleteam [at] bto.org
  • Speak in confidence to one of our trained safeguarding staff by calling our dedicated Safeguarding mobile number: 07521428879
  • Fill in our Safeguarding Reporting Form

You might also find the following resources useful:

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