Contact us

  • If you’d like to report a welfare or safeguarding concern or a breach of policy: please see the Reporting section on our Safeguarding Policy page. This will help you understand how to raise a concern and what the process is. We handle all enquiries of this nature with sensitivity and in confidence.

BTO HQ, Thetford

The office is normally open 9 a.m. – 5.30 p.m. Monday–Friday. If there’s someone you’d like to speak to in particular, please get in touch:

You can also contact a member of staff by topic.

Registered Charity Number 216652 (England & Wales), SC039193 (Scotland)

Visiting Thetford – everyone is welcome

  • There is a free car park for visitors.
  • Wheelchair access and facilities are available, including lift access to upper floors.
  • Visitors to the Chris Mead Library and our Archives are welcome; please do read our information about the Library and Archives before you visit.
  • The nature reserve surrounding the Nunnery is open to the public; please do read our advice about the Nunnery Lakes Reserve before you visit.

BTO Scotland

Write to us: Unit 15, Beta Centre, Stirling University Innovation Park, Stirling, FK9 4NF

BTO Cymru (Wales)

Write to us: Thoday Building, Bangor University, Deiniol Road, Bangor, LL57 2UW

  • Contact us via email: [at]
  • Discover more about our work in Wales.

BTO Northern Ireland

Enquiries about your account, data and right to be forgotten

  • Contact us via email: dataprotection [at]
  • Please use a descriptive subject line e.g. delete my account data / request my data / right to be forgotten - doing this will help us identify your enquiry more quickly and prioritise it appropriately.
  • If you're making a general enquiry about how we manage data, please also see our Privacy Policy and Terms and Conditions and Cookies Policy for more information.

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