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Online Survey Status
The table below reports the time and date of any recent problems that may have prevented observers accessing the online surveys and/or the results/maps pages.
| Date | Time | Problem |
| 08/02/2008 (Fri) |
1030 - 1110hrs | Fix to
a potential problem with database required. Severity - high, all
login systems down but results available. |
| 30/01/2008 (Wed) |
0300 - 1200hrs | Installing
more disk space on database server. Severity - high, all login systems
down but results available. |
| 15/01/2008 (Tue) |
1310 - 1330hrs | Installing
more memory on web server to try to help speed. Severity - high,
all systems down, but back up fine. |
| January 2008 | - | Website response times
Due to the success of the BTO’s on-line data gathering projects our servers are currently subject to exceptionally heavy use, with peak activity in the early evenings. We apologize that this is sometimes causing very slow response times, and very occasionally generating error pages. We are in the process of commissioning a more powerful server but this may not be in place until late January. In the meantime we would be very grateful if you would use the system at the less busy times of day (i.e. mornings) where possible. Thank you for supporting the BTO’s on-line systems – please accept our apologies for any inconvenience. The BTO Web Team |
| 31/10/2007 (Wed) |
1030 - 1115hrs | Planned
update to Atlas and BirdTrack. Severity - high, all systems down,
but back up fine. |
| 11/09/2007 (Tue) |
1445 - 1530hrs | Planned
replacement of tape backup unit. Severity - high but all results
pages were accessible. Fix worked this time, so should be fine now. |
| 04/09/2007 (Tue) |
1430 - 1708hrs | Planned
replacement of tape backup unit. Severity - high but all results
pages were accessible. Fix didn't work, so made live again but will
need further work... |
| 30/08/2007 (Thu) |
0415 - 0900hrs | Power outtage
to Database made it unavailable. Severity - high but all results
pages were accessible. May have temporary outtage while investigating
problem.... |
| 10/04/2007 (Tue) |
0900 - 1000hrs | All BTO
servers unavailable - Networking problems at University of East
Anglia. Severity - high. |
| 20/03/2007 (Tue) |
1045 - 1100hrs | New tape drive installed for backup. Severity - high, but only offline for about 5 minutes.
|
| 25/01/2007 (Thu) |
1030 - 1330hrs | Nest Box Challenge went live - server restart required. Severity - high, in order to obtain a complete backup of system.
|
| 07/12/2006 (Thu) |
1000 - 1020hrs | WeBS Online went live - server restart required . Severity - low, but only offline for a few minutes during update period.
|
| 01/12/2006 (Fri) |
0600 - 0930hrs | Backup of BTO Database failed. Severity - high, but results pages unaffected.
|
| 27/11/2006 (Mon) |
0930 - 1030hrs | Unplanned by necessary backup of Online Database. Severity - high, but results pages unaffected.
|
| 05/07/2006 (Wed) |
0830 - 1015hrs | Planned backup of Online Database. Severity - high, but results pages unaffected.
|
| 08/06/2006 (Wed) |
1130 - 1200hrs | Update of new features to BirdTrack. Severity - low, but reboot affected other systems temorarily.
|
| 10/01/2006 (Tue) |
0850 - 0900hrs | Database backup failed to compress. Severity - high, all data entry systems offline, for 10 minutes only.
|
| 08/01/2006 - 09/01/2006 (Mon-Tue) |
Sun 0001hrs - Mon 1000hrs |
Bug stopping submissions of first GBW week of 2006, fixed. Severity - low, but reboot affected other systems temorarily.
|
| 01/01/2006 - 03/01/2006 (Sun-Tue) |
Sun 0001hrs - Tue 1030hrs |
The data entry section of GBW Online was unavailable because of missing information in one of the look-up tables for 2006. Spotted and fixed on Tuesday 3rd. Severity - high.
|
| 10/11/2005 - 11 /11/2005 (Thu-Fri) |
Thu 1010 |
Bug preventing
BirdTrack submission (except Norfolk and Shropshire!) Severity -
low - reported by ~ 100 users and fixed. |
| 10/11/2005 (Thu) |
0950 - 1010hrs | All BTO
servers unavailable - Planned upgrade to Garden BirdWatch and BirdTrack
facilities. Severity - high, but only a few minutes offline. |
| 06/10/2005 (Thu) |
0930 - 1045hrs | All BTO
servers unavailable - Planned upgrade to Registration and BirdTrack
facilities. Severity - high. |
| 23/09/2005 (Fri) |
0700 - 0915hrs | Intermittent
service due to fixes of yesterdays networking problems. Severity
- high, but only offline for a few mins at a time. |
| 22/09/2005 (Thu) |
0900 - 0930hrs | All BTO
servers unavailable - Networking problems at University of East
Anglia. Severity - high. |
| 06/07/2005 (Wed) |
0800 - 0930hrs | Power failure
in JANET (Academic Network) between Cambridge and London. All data
entry systems and results pages offline. Severity - high. |
| 12/05/2005 (Wed) |
0500 - 0925hrs | Reboot
script failed. All data entry systems and results pages offline.
Severity - high. |
| 22/04/2005 (Fri) |
0930 - 0945hrs | Urgent reboot
of web server to fix imminent problem with GBW - all systems offline.
Severity - high, but only offline for a few mins. |
| 08/04/2005 - 09 /04/2005 (Fri-Sat) |
Fri 2100hrs - Sat 1200hrs |
Planned
upgrade to electrical system in server room - all systems offline.
Severity - VERY high. |
| 02/03/2005 (Wed) |
0940 - 0945hrs | Reboot of server
to set up new systems and upgrade existing (GBW). Severity - high,
but only offline for a few minutes. |
| 17/01/2005 - 21/01/2005 (Mon-Fri) |
Mon 1900hrs - Fri 1400hrs |
Database
server power source failure. Online survey access offline, all results
pages available but not updated. Severity - high. |
| 17/01/2005 (Mon) |
1400 - 1500hrs | Power cut affected
access temporarily. Battery supply only for a short period. Severity
- high, but only offline for a few minutes. |
| 10/01/2005 - 11/01/2005 (Mon-Tue) |
Mon 1800hrs - Tue 1025hrs |
Database
server crashed. Online survey access offline, all results pages
available but not updated. Severity - high. |
| 15/12/2004 (Wed) |
0400 - 0915hrs | Clean-up
script failed. All data entry systems and results pages offline.
Severity - high. |
| 29/11/2004 - 1/12/2004 (Mon - Wed) |
Mon 1500hrs - Wed 1200hrs |
Power supply
to web server failed. All data entry systems and results pages offline
- working as fast as possible to get replacement. Severity - high.
|
| 21-22/11/2004 (Sun - Mon) |
Sun 0800hrs - Mon 1500 hrs |
New database
server down for unforeseen technical fault - now fixed. Server also
moved to new location. All data entry systems offline, results page
live but not updated. Severity - high. |
| 16-17/11/2004 (Tue - Wed) |
Tue 0900hrs - Wed 1800 hrs |
New database
server installed. All data entry systems offline, results page live
but not updated. Severity - high. |
| 07-10/09/2004 (Tue - Fri) |
Tue 1500hrs - Fri 1100hrs |
Server
unavailable for upgrade and improvements to speed of service. All
surveys and online results unavailable. Severity - high. |
| 09/08/2004 (Tue) |
0400 - 0900hrs | Adverse
weather affected power to servers. All interactive and results page
offline. Severity - high. |
| 03/08/2004 (Tue) |
0700 - 0800hrs | Planned upgrade
to web router in server room. All interactive and results page offline.
Severity - high. |
| 29/07/2004 (Thu) |
0900 - 1200hrs | All web
surveys offline due to planned maintenance upgrading database. Resilts
pages working as normal. Severity - high. |
| 20/07/2004 (Tue) |
0900 - 1000hrs | Database down
for new tape drive installation - only interactive pages offline
for one hour. Severity - high. |
| 26/06/2004 (Sat) |
0830 - 1230hrs | Planned
upgrade of power supply to servers - all interactive and results
pages offline. Severity - high. |
| 13/05/2004 (Thur) |
1530 - 1535hrs | Server rebooted
as backup tape drive stuck. Severity - high, but only offline for
five minutes. |
| 11/05/2004 (Tue) |
1000 - 1200hrs | Planned movement
of servers to another part of building - had to be unplugged. Severity
- high, but not down for entire 2 hrs. |
| 28-29/03/2004 (Sun - Mon) |
Sun 1950hrs - Mon 0745hrs |
All online
applications unavailable - cause unknown as yet. All results pages
fine. Severity - high. Investigating the problem (Monday am). |
| 26/03/2004 (Fri) | 1500 - 1530hrs | Uploading new
postcode from Post Office into database. May slow down access. Severity
- low. |
| 21/03/2004 (Sun) | 1126 - 1200 hrs | Some users temporarily
affected by system bug. Nightly results pages unaffected. Severity
- low. |
| 19/03/2004 (Fri) | 0530 - 0900 hrs | All surveys
and data were unavailable due to faulty backup system. Severity
- high. |
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©
British Trust for Ornithology
BTO, The Nunnery, Thetford, Norfolk IP24 2PU
Tel: +44 (0)1842 750050 Fax: +44 (0)1842 750030
Email:
info@bto.org
Registered Charity Number 216652. This page
last updated:
8 February, 2008