AOL users and BTO Online Surveys

If you are a BTO Online user and your Internet Service Provider is AOL, you may have encountered some problems gaining access to the various surveys on the BTO Server. We think this is due to AOL 'caching' commonly requested pages when internet traffic is low (ie. in the wee hours of the morning. Normally this would speed up your access to pages, but in this case, it prevents you getting to the BTO surveys at all. However, we have investigated the problem, and have a couple of remedies below. If you are still encountering problems after trying the fixes below, please email web support.

For BTO Online Surveys, we strongly recommend using Internet Explorer over the AOL Browser. If you are encountering the same problem with Internet Explorer, we have found it can be resolved by doing the following:

Go into Tools -> Internet Options. Make sure the 'General Tab' is displayed.
Click on the 'Delete Cookies' button. Click OK.
Click on the 'Delete Files' button. Check the 'Delete all offline content' box and click OK.
Click on the 'Clear History' button. Click Yes.
Click OK to leave Internet Options.
Reload the BTO online surveys page at: http://blx1.bto.org/btologin/
In addition, AOL have provided the following solution for using the AOL browser with BTO online surveys.

Double-click on 'My Computer' and go to the C:\Program Files\AOL8.0\Organise folder.
Delete the 'Cache' Folder.
Go into Control Panel and open Internet Options.
Click on the 'Delete Files' button. Check the 'Delete all offline content' box and click OK.
Go to Start -> Programs -> AOL -> System Information -> Utilities and run 'Rebuild Adaptors'.
Restart the AOL Browser and reload the BTO online surveys page at: http://blx1.bto.org/btologin/
PLEASE NOTE: This second solution is recommended only by AOL. The BTO only recommends the use of Internet Explorer for BTO online surveys, and as such, accepts no responsibility for any loss or damage caused by the use, or configuration of, the AOL Browser.

For further information and technical support on the AOL Browser, please visit http://www.aol.com. For further information on Internet Explorer, please visit http://www.microsoft.com/ie.

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