Online Survey Status

18/11/2010
(Thu)

0930-1400hrs

Upgrade to primary web server - all systems offline (data entry and results).

22/09/2010
(Wed)

1100-?

Intermittent Internet problems in East Anglia region may have disrupted service.....

01/09/2010
(Wed)

1000-1215hrs

Patching database software (routine) - login systems unavailable, results pages OK though.

03/08/2010
(Tue)

0730-0745hrs

Migration of website to a new access circuit. All surveys pages off-line for around 15 minutes.

24/02/2010
(Wed)

0900-0935hrs

Upgrade to web server software - login systems unavailable, results pages OK though.

18/02/2010
(Thu)

0300-0935hrs

Accidental configuration problem after last weeks work - login systems unavailable, results pages OK though.

11/02/2010
(Thu)

0300-1800hrs

Essential maintenance on database and web servers. Severity high, all systems off line all day. Results pages OK though.

18/01/2010
(Tue)

1000-1030hrs

Essential maintenance on Backup system. Severity high, all systems off line for about 15 minutes.

12/11/2009
(Wed)

1705-1715hrs

Configuration error by 'Senior' web developer (very senior moment). Severity high, all systems off line for 10 minutes.

07/07/2009
(Tue-Wed)

Tue 2030 - Wed 1300hrs

Database server maintenance. Severity high, but only data entry and retrieval systems offline, all results fine.

06/04/2009
(Mon)

1200 - 1335hrs

Web server shutdown - New disc installation following last Friday work - Severity - high - all surveys and results offline.

30/03/2009
(Mon)

1530 - 1700hrs

Database server maintenance. Severity high, but only data entry pages offline, all results fine.

27/03/2009
(Fri)

1500 - 1630hrs

Web server shutdown - Hard disc failure - Severity - high - all surveys and results offline. Disk removed and system back up again. New disc will be installed on Monday 30th March

26/03/2009
(Thu)

1140 - 1210hrs

Web server shutdown - cause as yet unknown - Severity - high - all surveys and results offline for 30 mins. Investigating....

20/03/2009
(Fri)

0300 - 1030hrs

Database and web servers transferred to upadted power units. Severity - high - all surveys and results offline and back up a little later than planned.

28/01/2009
(Wed)

0900 - 0925hrs

Database security update. Severity - low but access limited for about 10 minutes. All results etc. fine.

09/01/2009
(Fri)

1340 - 1415hrs

Updating Atlas Validation. Severity - high for Atlas and BirdTrack, but other systems and results available.

16/12/2008
(Tue)

1330 - 1445hrs

Fixing database backup routines. Severity - high, all login systems down but results available.

09/12/2008
(Tue-Wed)

Tue 0200 - Wed 1700hrs

Entire database server replaced to improve performance of pending Atlas Review and Validation module. Severity - high, all login systems down but results available.

08/02/2008
(Fri)

1030 - 1110hrs

Fix to a potential problem with database required. Severity - high, all login systems down but results available.

30/01/2008
(Wed)

0300 - 1200hrs

Installing more disk space on database server. Severity - high, all login systems down but results available.

15/01/2008
(Tue)

1310 - 1330hrs

Installing more memory on web server to try to help speed. Severity - high, all systems down, but back up fine.

January 2008

-

Website response times

Due to the success of the BTO’s on-line data gathering projects our servers are currently subject to exceptionally heavy use, with peak activity in the early evenings. We apologize that this is sometimes causing very slow response times, and very occasionally generating error pages. We are in the process of commissioning a more powerful server but this may not be in place until late January. In the meantime we would be very grateful if you would use the system at the less busy times of day (i.e. mornings) where possible. Thank you for supporting the BTO’s on-line systems – please accept our apologies for any inconvenience.

The BTO Web Team
11 January 2008

31/10/2007
(Wed)

1030 - 1115hrs

Planned update to Atlas and BirdTrack. Severity - high, all systems down, but back up fine.

11/09/2007
(Tue)

1445 - 1530hrs

Planned replacement of tape backup unit. Severity - high but all results pages were accessible. Fix worked this time, so should be fine now.

04/09/2007
(Tue)

1430 - 1708hrs

Planned replacement of tape backup unit. Severity - high but all results pages were accessible. Fix didn't work, so made live again but will need further work...

30/08/2007
(Thu)

0415 - 0900hrs

Power outtage to Database made it unavailable. Severity - high but all results pages were accessible. May have temporary outtage while investigating problem....

10/04/2007
(Tue)

0900 - 1000hrs

All BTO servers unavailable - Networking problems at University of East Anglia. Severity - high.

20/03/2007
(Tue)

1045 - 1100hrs

New tape drive installed for backup. Severity - high, but only offline for about 5 minutes.

 

25/01/2007
(Thu)

1030 - 1330hrs

Nest Box Challenge went live - server restart required. Severity - high, in order to obtain a complete backup of system.

 

07/12/2006
(Thu)

1000 - 1020hrs

WeBS Online went live - server restart required . Severity - low, but only offline for a few minutes during update period.

 

01/12/2006
(Fri)

0600 - 0930hrs

Backup of BTO Database failed. Severity - high, but results pages unaffected.

 

27/11/2006
(Mon)

0930 - 1030hrs

Unplanned by necessary backup of Online Database. Severity - high, but results pages unaffected.

 

05/07/2006
(Wed)

0830 - 1015hrs

Planned backup of Online Database. Severity - high, but results pages unaffected.

 

08/06/2006
(Wed)

1130 - 1200hrs

Update of new features to BirdTrack. Severity - low, but reboot affected other systems temorarily.

 

10/01/2006
(Tue)

0850 - 0900hrs

Database backup failed to compress. Severity - high, all data entry systems offline, for 10 minutes only.

 

08/01/2006 - 09/01/2006
(Mon-Tue)

Sun 0001hrs
- Mon 1000hrs

Bug stopping submissions of first GBW week of 2006, fixed. Severity - low, but reboot affected other systems temorarily.

 

01/01/2006 - 03/01/2006
(Sun-Tue)

Sun 0001hrs
- Tue 1030hrs

The data entry section of GBW Online was unavailable because of missing information in one of the look-up tables for 2006. Spotted and fixed on Tuesday 3rd. Severity - high.

 

10/11/2005 -
11 /11/2005
(Thu-Fri)

Thu 1010
- Fri 0930hrs

Bug preventing BirdTrack submission (except Norfolk and Shropshire!) Severity - low - reported by ~ 100 users and fixed.

10/11/2005
(Thu)

0950 - 1010hrs

All BTO servers unavailable - Planned upgrade to Garden BirdWatch and BirdTrack facilities. Severity - high, but only a few minutes offline.

06/10/2005
(Thu)

0930 - 1045hrs

All BTO servers unavailable - Planned upgrade to Registration and BirdTrack facilities. Severity - high.

23/09/2005
(Fri)

0700 - 0915hrs

Intermittent service due to fixes of yesterdays networking problems. Severity - high, but only offline for a few mins at a time.

22/09/2005
(Thu)

0900 - 0930hrs

All BTO servers unavailable - Networking problems at University of East Anglia. Severity - high.

06/07/2005
(Wed)

0800 - 0930hrs

Power failure in JANET (Academic Network) between Cambridge and London. All data entry systems and results pages offline. Severity - high.

12/05/2005
(Wed)

0500 - 0925hrs

Reboot script failed. All data entry systems and results pages offline. Severity - high.

22/04/2005
(Fri)

0930 - 0945hrs

Urgent reboot of web server to fix imminent problem with GBW - all systems offline. Severity - high, but only offline for a few mins.

08/04/2005 -
09 /04/2005
(Fri-Sat)

Fri 2100hrs
- Sat 1200hrs

Planned upgrade to electrical system in server room - all systems offline. Severity - VERY high.

02/03/2005
(Wed)

0940 - 0945hrs

Reboot of server to set up new systems and upgrade existing (GBW). Severity - high, but only offline for a few minutes.

17/01/2005 -
21/01/2005
(Mon-Fri)

Mon 1900hrs
- Fri 1400hrs

Database server power source failure. Online survey access offline, all results pages available but not updated. Severity - high.

17/01/2005
(Mon)

1400 - 1500hrs

Power cut affected access temporarily. Battery supply only for a short period. Severity - high, but only offline for a few minutes.

10/01/2005 -
11/01/2005
(Mon-Tue)

Mon 1800hrs
- Tue 1025hrs

Database server crashed. Online survey access offline, all results pages available but not updated. Severity - high.

15/12/2004
(Wed)

0400 - 0915hrs

Clean-up script failed. All data entry systems and results pages offline. Severity - high.

29/11/2004 - 1/12/2004
(Mon - Wed)

Mon 1500hrs
- Wed 1200hrs

Power supply to web server failed. All data entry systems and results pages offline - working as fast as possible to get replacement. Severity - high.

21-22/11/2004
(Sun - Mon)

Sun 0800hrs
- Mon 1500 hrs

New database server down for unforeseen technical fault - now fixed. Server also moved to new location. All data entry systems offline, results page live but not updated. Severity - high.

16-17/11/2004
(Tue - Wed)

Tue 0900hrs
- Wed 1800 hrs

New database server installed. All data entry systems offline, results page live but not updated. Severity - high.

07-10/09/2004
(Tue - Fri)

Tue 1500hrs
- Fri 1100hrs

Server unavailable for upgrade and improvements to speed of service. All surveys and online results unavailable. Severity - high.

09/08/2004
(Tue)

0400 - 0900hrs

Adverse weather affected power to servers. All interactive and results page offline. Severity - high.

03/08/2004
(Tue)

0700 - 0800hrs

Planned upgrade to web router in server room. All interactive and results page offline. Severity - high.

29/07/2004
(Thu)

0900 - 1200hrs

All web surveys offline due to planned maintenance upgrading database. Resilts pages working as normal. Severity - high.

20/07/2004
(Tue)

0900 - 1000hrs

Database down for new tape drive installation - only interactive pages offline for one hour. Severity - high.

26/06/2004
(Sat)

0830 - 1230hrs

Planned upgrade of power supply to servers - all interactive and results pages offline. Severity - high.

13/05/2004
(Thur)

1530 - 1535hrs

Server rebooted as backup tape drive stuck. Severity - high, but only offline for five minutes.

11/05/2004
(Tue)

1000 - 1200hrs

Planned movement of servers to another part of building - had to be unplugged. Severity - high, but not down for entire 2 hrs.

28-29/03/2004
(Sun - Mon)

Sun 1950hrs
- Mon 0745hrs

All online applications unavailable - cause unknown as yet. All results pages fine. Severity - high. Investigating the problem (Monday am).

26/03/2004 (Fri)

1500 - 1530hrs

Uploading new postcode from Post Office into database. May slow down access. Severity - low.

21/03/2004 (Sun)

1126 - 1200 hrs

Some users temporarily affected by system bug. Nightly results pages unaffected. Severity - low.

19/03/2004 (Fri)

0530 - 0900 hrs

All surveys and data were unavailable due to faulty backup system. Severity - high.